Return policy

We want you to see and feel amazing in your crystal lenses. If for any reason you're not satisfied with your purchase, we’re here to help.

15-Day Return Window

You have 15 days from the date of delivery to request a return or exchange.

Conditions for Return

To be eligible, your item must be:

  • In its original condition

  • In its original packaging

  • Free from visible wear, scratches, or damage

Customized or worn items may not qualify for a refund.

Refunds

Once your return is received and inspected, we’ll notify you via email.

  • Approved returns will be refunded to your original payment method within 5–10 business days.

  • Shipping costs are non-refundable

Exchange

Need a different crystal or color? We’re happy to offer an exchange if your item is in returnable condition. Just reach out and we’ll walk you through it.

Damaged or Incorrect Items

If your item arrives damaged or you received the wrong product, contact us within 3 days of delivery. We’ll send a replacement ASAP—on us.

How to Start a Return

Email us at devon@alchemy.work with your order number, and we’ll provide return instructions and a return shipping address.